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Have you ever wondered what makes you prepaid submeter work, or what to do if you encounter a problem? prepaid submeters can often give an error when a token is loaded. Let us give you a few handy tips.


Error codes


Error 30 message on split prepaid submeters

Question: Every time I buy a prepaid electricity token and try to enter the 20 digit token number on the keypad, the screen says ---30---. What does that mean?


Answer: Error 30 is an error message on a Landis+Gyr split prepaid submeter and means a failure to communicate. The keypad on which you type the pin number, cannot find the actual prepaid submeter which is normally located outside the house or property. You can try the following to sort out the problem:


Suggested solutions: Try the followng options:


  • Ensure the keypad is plugged in and that the wall socket is turned on.
  • Check that the batteries in the keypad are not flat (The unit does not get power from the wall socket.).
  • Turn off all items that might create noise on the electrical line (televisions, hairdryers, fridges, etc.) and try again.
  • If the power is already off in your home, you will need to take the keypad to one of your neighbours, plug it in there and try again.
  • If all of the above options fail, call your local municipality or meter installer and request a replacement.

Failed message on split prepaid submeters

Questions: Every time I buy electricity and try to enter the 20 digit token number in on the keypad, the message says FAILED. What does that mean?


Answer: FAILED is an error message on an Actom Hexing split prepaid submeter and means a failure to communicate. The keypad on which you type the pin number cannot find the actual prepaid submeter which is normally located outside the house or property. You can try the following solutions:


Suggested solutions: Try the followng options:


  • Ensure that the keypad is plugged in and that the wall socket is turned on.
  • Check that the batteries in the keypad are not flat. (The unit does not get power from the wall socket.)
  • Turn off all items that might create noise on the electrical line (televisions, hairdryers, fridges, etc.) and try again.
  • If the power is already off in your home, you will need to take the keypad to one of your neighbours, plug it in there, and try again.
  • If all of the above options fail, call your local municipality or meter installer and request a replacement.

Where is the meter installed?


The majority of submeters are installed next to each unit's distribution board and allows each unit to function individually. With sub meter installations, the municipal KWH-meter is not removed, so the current account stays open (The account should preferably be in the name of the landlord, as tenants tend to move and leave behind unpaid bills).