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Frequently Asked Questions (Faq's)

Browse through the frequently asked questions below to find the answer to your question.  If your question isn't listed below, please contact us

1. Prepaid Meter Errors

“Error 30” or “Failed” messages on split prepaid meters.

Every time I buy a prepaid electricity token and try to enter the 20 digit Token number on the keypad, the screen says ---30---. What does that mean?

Error 30 is an error message on a Landis & Gyr split prepaid meter and means a failure to communicate. The keypad on which you type the pin Number, cannot find the actual prepaid meter which is normally located outside the house or property.

1.  Make sure that the keypad is plugged in and that the wall socket is turned on.

2.  Check that the batteries in the keypad are not flat (The unit does not get power from the wall socket)

3.  Turn off all items that might create noise on the electrical line (Televisions, Hairdryers, fridges etc.) and try again.

4.  If the power is already off in your home, you will need to take the keypad to one of your neighbours, plug it in there and try again.

5.  If all of the above fail, call your local Municipality / Meter Installer and request a replacement. 

Every time I buy electricity and try to enter the 20 digit Token number in on the keypad, the screen says "FAILED" What does that mean?

"Failed" is an error message on an Actom Hexing split prepaid meter and means a failure to communicate. The keypad on which you type the pin Number, cannot find the actual prepaid meter which is normally located outside the house or property.

1) Make sure that the keypad is plugged in and that the wall socket is turned on.

2) Check that the batteries in the keypad are not flat (The unit does not get power from the wall socket)

3) Turn off all items that might create noise on the electrical line (Televisions, Hairdryers, fridges etc.) and try again.

4) If the power is already off in your home, you will need to take the keypad to one of your neighbors, plug it in there and try again.

5) If all of the above fail, call your local Municipality / Meter Installer and request a replacement. 

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